Delivery & Shipping

Q: Can I change the shipping address on my order?

A: If your order hasn’t been dispatched yet, we may be able to update your shipping address. Please let us know your order number and the new address as soon as possible, and we’ll do our best to help! If your order has already shipped, changes may not be possible. Let us know how you’d like to proceed!

Who do you Use for Shipping?

We currently use Aramex & Australia post, with Couriers Please 

What is your standard delivery time?

We ship with Australia Post, and delivery usually takes 2–5 business days.

If you place your order before 1pm during store hours (8:30am–5pm), it will be dispatched in 1–3 business days. Custom or personalized orders may take up to 5 business days to ship, while UV Wedding signs can take up to 7 days.

At this time, we ship within Australia only.

. Rural areas may take a little longer.

Do you offer express delivery?
Yes! We offer Express delivery options. We use Australia Post & Aramex for our express delivery, 

How do I select the Express Shipping option at the checkout?
During checkout in your shopping cart, you select the express option from the drop down on the left under standard delivery, if express is required.

Personalized Products

Do you offer personalized products?
Yes! We offer personalized products. You can customize select items to make them uniquely yours or perfect for gift-giving. However rude or insulting comments will not be accepted.

Does personalization affect delivery time?
Personalized products may require additional processing time. Please check the product page for specific details or contact us if you have questions about delivery times for customized items. UV Prints can take up to 7 days from date of purchase

Products

Do you offer discounts on your products?                                                                          Yes we have various discounts available, when you first visit the website, you are offered a 10% OFF your first order at the checkout, there will also be a floating button click on the button and copy the code to use at the checkout. We also have 10% Discount on our Products

How do we speak directly to someone about products or other issues?

Our contact details are below:

Email: sales@memories-in-craft.com

Phone: 0477 154 770 (Brett Maxwell - Owner)

WhatsApp: 0477154770

Have more questions?

If you have any other questions about our products, delivery, or services, please don't hesitate to contact us. We're here to help!